Terms & Conditions

01— BOOKING & PAYMENT

Your wedding date is secured once a 50% booking deposit has been received.

The remaining balance is due 7 days prior to your event date, unless otherwise agreed in writing.

Your booking is not confirmed until the required deposit has been received.

Prices and inclusions are based on the details confirmed at the time of booking. Any additions or changes may incur additional charges, which will be discussed and approved before proceeding

.

02 — CAKE DESIGN & CHANGES

Your cake will be created according to the design, flavours, size and finish agreed at the time of booking.

As every cake is handmade, slight variations in colour, texture, decoration and finish may occur. Reference images are used as inspiration and cannot always be replicated exactly.

Any changes to the design, flavours, size, servings or other order details must be requested in writing and may result in additional charges.

All cakes are quoted based on a singular flavour cake with our standard vanilla buttercream, multi flavours or fillings will incur additional charges.

Changes requested close to the event date may not be possible due to preparation and ordering requirements.

03 — DELIVERY & SETUP

Where delivery and setup have been booked, emilyybakes will deliver and set up your cake at the agreed venue, date and time.

The client is responsible for ensuring:

• The venue is aware of the delivery

• Suitable access and parking/loading arrangements are available

• A stable, suitable cake table is provided

• The cake table is ready and in the agreed location

• All venue access requirements have been communicated to emilybakes in advance

Once the cake has been delivered and safely set up, responsibility for the cake passes to the client/venue.

The cake must not be moved, altered or handled after setup by anyone other than emilyybakes. emilyybakes cannot accept responsibility for damage occurring after handover.

04 — CAKE CARE

Wedding cakes are delicate and should be kept in a cool, stable environment away from direct sunlight, heat, moisture and other conditions that may affect the cake.

A cake care guide will be provided where applicable.

Once the cake has been delivered and accepted by the client or venue, responsibility for appropriate storage, handling and display rests with the client/venue.

05 — ALLERGIES & DIETARY REQUIREMENTS

emilyybakes operates from a 100% coeliac-safe kitchen, with strict processes in place to prevent gluten contamination.

Please advise us of all allergies and dietary requirements before your order is finalised.

While every reasonable precaution is taken, cakes may contain or come into contact with common allergens. Any dietary requirement must be discussed and confirmed with emilybakes before production.

06 — CANCELLATIONS

If you need to cancel your booking, please notify emilyybakes in writing as soon as possible.

Because wedding cakes involve advance planning, preparation, ingredient purchases and allocation of your event date, the amount refundable may depend on how close the cancellation is to the event and any costs already incurred.

Any refund or amount retained will be determined in accordance with the agreed booking terms and applicable consumer law.

07 — CHANGES TO YOUR ORDER

Any changes to your event date, venue, delivery address, guest numbers, cake size, flavours or design must be communicated as soon as possible.

Changes may affect the price and availability of your order.

Changes requested close to the event date may not be possible if ingredients, materials or preparation have already been arranged.

Additional delivery, waiting or setup charges may apply where changes require additional time, travel or work.

Em xo