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Our Policies

Welcome to emilyybakes, where every cake is a masterpiece in the making! To ensure a delightful and seamless experience, we kindly ask you to review our comprehensive policies:

Order Placement & Timeline

  • Advance Notice: Orders should be placed with a minimum of 1-2 weeks in advance to ensure your cake receives the attention to detail it deserves. 

Deposits & Payment

  • Securing Your Spot: A 50% non-refundable deposit is required to book your calendar spot. This deposit is crucial in initiating the creation of your cake.

  • Forfeiture & Balance Payment: Failure to make this deposit means forfeiting your spot. The remaining balance is due upon pickup or final delivery arrangement.

Pickup & Delivery Times

  • Located in Paradise Point, Northern Gold Coast.

  • Pickup Times: Available slots are 8:00 AM - 10:00 AM and 3:00 PM - 5:00 PM. These times are designed around other life commitments, making punctuality essential.

  • Delivery Service: Delivery is indeed an option! Here are our delivery fees based on location:

    • Gold Coast: $50 flat fee

    • Tweed and Surrounding Areas: $90

    • Beyond these areas: $120 Delivery availability and fees are contingent on travel distance.

Cake Care & Liability

  • Storage Recommendations: Your cake will remain in prime condition for up to 5 days if kept refrigerated.

  • Post-Pickup Responsibility: Once the cake has been collected, we are not liable for any damages incurred in transit.

Dietary Considerations

  • Gluten-Free: Everything made on our premises is gluten-free as I myself am Coeliac; free from cross-contamination.

  • Dairy-Free Options: Can be made available upon request for an additional charge. Please specify any dietary requirements when placing your order. Dairy free buttercream may not have the exact same finish as regular as the hold factor is slightly different. We try our best to accomodate everyones visions. 

  • Contains Eggs: all of my cakes contain eggs, if you are after a vegan cake please ensure you are communicating this when placing your order with us.

  • Nut Free: All our cakes are nut free unless requested otherwise with nut fillings. We take care to ensure each cake is carefully created to avoid cross contamination for any and ALL allergens.

Photographic Content

  • Consent for Use: By proceeding with your order, you agree to allow us to use photographs of you and your cake for promotional purposes, unless you specify otherwise.

Cancellations & Adjustments

  • Any cancellations or adjustments need to be communicated as soon as possible. The deposit is non-refundable but allows us to partially cover costs incurred in preparation for your order.

Confirmation & Communication

  • Final Confirmation: You will be contacted a few days prior to your cake's collection or delivery date for final confirmation. Failure to respond to this communication may result in the cancellation of your cake, with the non-refundable deposit covering the costs already incurred.

Thank you for understanding and adhering to our policies. These guidelines are in place to ensure that your experience with us is as smooth and enjoyable as possible. We’re excited to craft an exquisite cake for your special occasion! 🍰✨

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